Explain why presentation, interpersonal and communication skills are important to customer service?
10 POINTS AND 5 STARS COMING YOUR WAY!
Read your handbook. Summary……if you look like a slob or come in with a crummy tude you are devaluing your fellow team members and your merchandise, and the customers will sense it and not return. They don’t return, jobs are cut. Word of mouth is the most important form of reference. Interpersonal-be friendly, helpful, patient, and professional with the customers, it makes them feel good about their experience and it is a direct reflection of your shortcomings as a human. Communication-repeat back to the idiot customer what they told you their needs were. Do not be afraid to ask questions until you get it. Customers are idiots and they really don’t know what’s what ever, but you must kiss up, so the idiot district and general managers can get their bonuses, and the assistant manager and supervisors aren’t terrorized because some old hag got mad because you took "red" to be "red" and not "magenta" which is what she said in her head. And the trickle down effect will hit all of your buddies that work there with you, so everyones happiness, future, and christmas is riding on your presentation, and your interpersonal and communication skills!!!!!!!
Tip-show up late, don’t clock out, just smile allot and act really thrilled to be there, and you will be promoted in no time. I am so not kidding on that one either.
Read your handbook. Summary……if you look like a slob or come in with a crummy tude you are devaluing your fellow team members and your merchandise, and the customers will sense it and not return. They don’t return, jobs are cut. Word of mouth is the most important form of reference. Interpersonal-be friendly, helpful, patient, and professional with the customers, it makes them feel good about their experience and it is a direct reflection of your shortcomings as a human. Communication-repeat back to the idiot customer what they told you their needs were. Do not be afraid to ask questions until you get it. Customers are idiots and they really don’t know what’s what ever, but you must kiss up, so the idiot district and general managers can get their bonuses, and the assistant manager and supervisors aren’t terrorized because some old hag got mad because you took "red" to be "red" and not "magenta" which is what she said in her head. And the trickle down effect will hit all of your buddies that work there with you, so everyones happiness, future, and christmas is riding on your presentation, and your interpersonal and communication skills!!!!!!!
Tip-show up late, don’t clock out, just smile allot and act really thrilled to be there, and you will be promoted in no time. I am so not kidding on that one either.
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